At Shell Energy, it’s our job to make managing your day-to-day energy needs easier.
If you don’t find your answers below, get in touch with us and one of our energy experts will contact you to help with your enquiry.
Our Help Centre answers frequently asked questions about Meters and Connections, Billing and Support, Energy Plans and Pricing, how to register for the Portal as well as Energy Solutions.
Our bills are accurate and delivered on time. Payment options include BPAY, Direct Debit, Credit Card, Electronic Funds (EFT) and Pay in Person at Australia.
It is important to understand what makes your bill so you can control energy costs.
With our bill explainers you can see exactly what you are paying for.
To understand what makes up your bill, how to make a payment or to set up your chosen payment method visit our Help Centre.
If you or someone residing at your business premises relies on Life Support Equipment, it is important that you advise your distributor and us. To register for Life Support and to find Life Support Emergency Numbers visit our Life Support page.
The Shell Energy Portal gives you access to information about your energy account including usage reports, billing reports, account information and market reports.
Read the terms and conditions of Shell Energy’s products and services, regulatory policies and procedures, energy fact sheets, and basic plan information.
For further help or support, contact your account manager, call 13 23 76 or fill out this form.