We make energy easy

At Shell Energy, it’s our job to make managing your day-to-day energy needs easier.

Help Centre

Our Help Centre answers frequently asked questions about Meters and Connections, Billing and Support, Energy Plans and Pricing, how to register for the Portal as well as Energy Solutions.

Go to Help Centre

Pay My Bill

Our bills are accurate and delivered on time. Payment options include BPAY, Direct Debit, Credit Card, Electronic Funds (EFT) and Pay in Person at Australia.

Pay My Bill

Understanding My Bill

It is important to understand what makes your bill so you can control energy costs.

With our bill explainers you can see exactly what you are paying for.

View Bill Explainer

Billing FAQs

To understand what makes up your bill, how to make a payment or to set up your chosen payment method visit our Help Centre.

View Billing FAQs

Life Support

If you or someone residing at your business premises relies on Life Support Equipment, it is important that you advise your distributor and us. To register for Life Support and to find Life Support Emergency Numbers visit our Life Support page.

Life Support


The Shell Energy Portal gives you access to information about your energy account including usage reports, billing reports, account information and market reports.

Register here

Energy Terms & Conditions

Read the terms and conditions of Shell Energy’s products and services, regulatory policies and procedures, energy fact sheets, and basic plan information.

Read more