Our Standard Retail Contract and prices are available in limited circumstances* for small customers in Tasmania, Queensland, New South Wales, South Australia, the Australian Capital Territory and Victoria.
From 1 July 2021, your Default Market Offer (“DMO”) tariffs changed in accordance with the new Default Market Offer tariffs announced by the Australian Energy Regulator. The new Default Market Offer tariffs applies to both flat tariff solar and non-solar customers. New rates that apply will be available from 1 July below.
* A tariff that includes a fixed daily supply charge, and a variable charge reflecting the volume (in kWh) of electricity consumed.
** Limited circumstance such as deemed customer retail arrangement.
Note for ACT:
The Standard Retail Contract terms and conditions incorporates the 2020 ACT Consumer Protection Code which is applicable to ACT customers only. The 2020 ACT Consumer Protection Code detailed obligations on all retailers on selected Guaranteed Service Levels and associated rebate levels. All other terms and conditions remain the same.
Standard Retail Contract Terms & Conditions (effective 1 January 2021)
Information about your current rates and charges is available by contacting us on 13 23 76 or via email at [email protected].
The Victorian Default Offer for customers on standard retail contracts will be varied from 1 September 2021. The rates can be viewed here.
Single Rates (Domestic and Small Business), Single Rates with Controlled Load (Domestic) and Two Period Time of Use Tariffs (Domestic and Small Business) for each distribution area have been varied in accordance with the Victorian Default Offer. All other Domestic and Small Business tariffs for each distribution area have been varied in accordance with the Victorian Default Offer compliant maximum annual bill amounts.
Information on the Victorian Default Offer rates (for standard retail contract customers) will also be accessible below from our Energy Fact Sheets from 1 September 2021.
All amounts specified i.e. standing offer prices and other amounts payable under this contract are inclusive of GST.
Please note that Shell Energy does not currently retail to residential customers.
Electricity pricing depends on the distribution area you are located in. For all states other than Victoria, plans are presented as links to an information sheet referred to as a ‘Basic Plan Information Document’ on the Energy Made Easy website. This document contains all the key data about a plan. For Victoria, a link to an Energy Fact Sheet will be provided.
Enter your postcode below to find the links to the relevant Basic Plan Information Documents or relevant Energy Fact Sheets (for Victorian Customers).
Call us on 13 23 76 if you need help to determine your distributor.