Number 1 in customer satisfaction, again.

Why customers choose Shell Energy

  • Dedicated account manager

    Benefit from an account manager who knows your name, understands your business and is an energy expert.

  • Accurate, on time billing

    Rely on our 99.34%2 accurate and on-time billing.

  • Quality energy data at your fingertips

    Better understand your energy data with our 24/7 complimentary portal.3

  • Easy onboarding and site transfers

    Get set up quickly with easy onboarding and site transfer.

  • Flexibility for business change

    Simply add or remove sites from your contract with our ‘roll in and out’ allowance. Don’t worry about using more or less energy – you won’t be penalised for load variations.4

  • Network tariff reviews

    Enjoy our complimentary network tariff reviews, designed to help you save money.5

Your dedicated account manager

Enjoy a direct line to a single point of contact – an account manager who is an expert in energy, understands your business needs and resolves queries quickly.

Access energy market and energy productivity experts as well as our exceptional operations team, who are dedicated to making energy easy so you can focus on your business.

We are very proud of our No.1 rating in customer satisfaction and we don’t take the results for granted. We continue to work hard for our customers – to be responsive, to understand their business and to put their business and energy needs first.

Aerial view of green forest

Helping customers reduce emissions

We help customers advance their future-facing goals like decarbonisation through a portfolio of products and services that help reduce consumption and emissions. These include energy management solutions, Green Products and Power Purchase Agreements (PPAs) with renewable generators.

Find out more

1 Utility Market Intelligence (UMI) survey of large commercial and industrial electricity customers of major electricity retailers, including ERM Power (now known as Shell Energy) by independent research company NTF Group in 2011-2021.

2 Based on Shell Energy’s quarterly review of billing accuracy for commercial and industrial and multi-site SME electricity customers.

3 Electricity customers only, gas coming in mid 2022.

4 Subject to the terms of your contract.

5 Electricity customers only.