Number 1 in customer satisfaction, again.

Why do large businesses choose Shell Energy?

  • Competitive pricing

    Competitive, electricity pricing offers, tailored for your business. 

  • Reliable, timely and accurate billing

    Accurate bills sent on time in formats that suit business systems. 

  • Online Portal with quality data

    Access to quality energy data and reporting in our secure, online Portal.

  • Early payment discount

    Receive a discount on your electricity bill by paying early. 

  • Network tariff reviews

    Regular complimentary network tariff reviews to help you save on energy costs2.

  • Load tolerance with no penalty

    No penalties for using more or less than your contracted energy load3.

  • Easy onboarding and transfers

    Easily onboard and transfer your sites with visibility on transfer status through Site Manager4. 

Your dedicated account manager

Enjoy a direct line to a single point of contact – an account manager who is an expert in energy, understands your business needs and resolves queries quickly.

Access energy market and energy productivity experts as well as our exceptional operations team, who are dedicated to making energy easy so you can focus on your business.

We are very proud of our No.1 rating in customer satisfaction and we don’t take the results for granted. We continue to work hard for our customers – to be responsive, to understand their business and to put their business and energy needs first.

Quality energy data at your fingertips

Our customers have access to the Shell Energy portal to track their energy usage, manage sites, schedule reports, download invoices and access energy marketing information.

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Energy Solutions

Shell Energy’s Energy Solutions team works with you to decarbonise your business and kick-start your renewable energy projects.We make it easier for you to take control of your energy usage to meet your commercial and sustainability goals.

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Industrial Plant

Electricity & Gas

We sell great value electricity and gas to Australian business customers, with service you can count on. Enjoy a direct line to your dedicated energy expert who understands your needs and puts your business first.

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Renewable Energy

We design innovative energy solutions, remove the complexity of renewable energy contracting and deliver a range of solutions to help businesses thrive through the energy transition.

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1 Utility Market Intelligence (UMI) survey of large commercial and industrial electricity customers of major electricity retailers, including Shell Energy by independent research company NTF Group in 2011-2023.

2 Based on Shell Energy’s quarterly review of billing accuracy for commercial and industrial and multi-site SME electricity customers.

3 Subject to the terms of your contract.

4 Electricity customers only.