What is the purpose of Life Support registration?

Registering for Life Support means that if your energy retailer or distributor plans to interrupt your power supply for maintenance, repairs or other works, they will let you know in advance so you can organise an alternative power source.

Having a back-up plan in place is essential even if you are a registered Life Support customer. This is because unexpected power outages can occur without warning and you should have a plan to help you deal with an unexpected interruption to your power supply.

Registering for Life Support

For further information or to register for Life Support, please contact us on 13 23 76 .

If the approved life support equipment is fuelled by both electricity and gas, in addition to contacting us, you should also contact your gas retailer or gas distributor.

Shell Energy Life Support Emergency Number (24 hours)

13 23 76

Emergency numbers for distributors (24 hours)

You will find your distributor’s name and number on your electricity bill.

New South Wales
Ausgrid 13 13 88
Endeavour Energy 13 10 03
Essential Energy 13 20 80
Victoria - Electricity Distribution Providers
United Energy 13 20 99
Powercor Australia 13 24 12
CitiPower 13 12 80
Jemena 13 16 26
AusNet Services 13 17 99
Victoria - Gas Distribution Providers
Australian Gas Networks 1800 898 220
AusNet Services 13 67 07
Multinet Gas Services 13 26 93
Energex 13 19 62
Ergon Energy 13 16 70
TasNetworks 13 20 04
Australian Capital Territory
Evoenergy (formerly known as ActewAGL) 13 10 93
South Australia
SA Power Networks 13 13 66
Western Australia
Western Power 13 13 51

More information about Life Support

Download our Life Support Fact Sheet that provides further details about Life Support and how to register.

You’ll also find a list of the types of Life Support Equipment that are covered, the process for planned interruptions and suggestions on how you can prepare an emergency plan for unexpected power outages.

Download Life Support Fact Sheet