We are Shell Energy

We deliver business energy solutions and innovation across a portfolio of electricity, gas, environmental products and energy productivity for commercial and industrial customers, while our residential energy retailing business Powershop, acquired in 2022, serves households and small business customers across Victoria, New South Wales, South Australia and South East Queensland.

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Our story

Electricity is the fastest-growing part of the energy system and, when generated from renewable sources, has an important role to play in reducing greenhouse gas emissions.

Shell Energy offers energy management solutions and innovation across a portfolio of electricity, gas, environmental products and energy productivity to commercial and industrial businesses, helping them to thrive through the energy transition.

A trusted partner to businesses reliant on energy to fuel their success, we deliver integrated solutions, built on industry expertise and personalised relationships.

As the second largest electricity provider to commercial and industrial businesses in Australia1, Shell Energy offers integrated solutions and market-leading2 customer satisfaction, built on industry expertise and personalised relationships.

The company’s generation assets include 662 megawatts of gas-fired peaking power stations in Western Australia and Queensland, supporting the transition to renewables, and the 120 megawatt Gangarri solar energy development in Queensland.

In February 2022, Shell Energy Operations completed the acquisition of Powershop Australia, an online energy retailer serving more than 185,000 customers.

The Powershop acquisition complements Shell’s existing Australian investments in zero and low-carbon assets and technologies. It will form the basis to offer innovative products and services to meet evolving customer needs for low-carbon and smarter energy solutions, such as e-mobility and battery storage.

Building a better energy future together

Jacques Liu

Great people powering progress

It starts from within. We employ great people who come to work with a sense of purpose, knowing they’re helping shape a better energy future. We foster a culture of care and curiosity, where people are encouraged to challenge each other, learn from each other and think creatively to solve complex problems. We operate with three core values – honesty, integrity and respect – setting a standard for dependability that people can always count on.

Solar panels in a regional area

Navigating the energy transition

More and more, our customers are seeking low-carbon and smarter energy solutions to drive their growth and achieve their sustainability goals. And we are committed to helping them navigate the complex energy environment, designing innovative energy solutions for their businesses.

We’ve got what it takes

We have been rated Number One in customer satisfaction by commercial and industrial customers for the past 13 years in a row, as measured by the Utility Market Intelligence Survey2, and with over 99%3 billing accuracy, we know Shell Energy has what it takes to deliver great service.

Acting safely and responsibly

Shell Energy has an uncompromising approach to safety. We are committed to operating responsibly and safely, in a way that prevents harm to our people, customers, suppliers, partners, communities and the environment.

Our people

Get to know our people
Shell Energy employees in the trading area, Shell Head Office in Brisbane, Australia

Our customers

Our products and services

Industrial Plant

Electricity Retailing

Our electricity contracts include competitively-priced fixed price and progressive purchasing options that help our customers manage their exposure to wholesale energy market volatility.

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Renewable Energy Contracting Options (RECO)

Our new innovative product allowing businesses to meet their renewable energy targets in 5 simple steps via the Shell Energy Portal.

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Crown Engineering

Gas Retailing

We provide gas retailing services to large commercial and industrial customers in Queensland, South Australia, New South Wales and Victoria, with contract structures tailored to their needs. This service combines our expertise in service delivery with our proven gas capability. Our wholesale gas business has gas supply and trading solutions for very large gas users and electricity generators.

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Energy Solutions

Shell Energy offers a wide range of energy productivity solutions to help businesses manage their energy consumption, costs and emissions. These include data-led energy management plans and emission reduction roadmaps, innovative energy tracking and measurement solutions, specialist energy engineering and demand response programs.

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A solar energy generation array in front of three wind energy turbines, in a coastal setting.

Renewable Energy Options

There are many ways businesses can incorporate renewable energy into their business portfolio. Whether it’s increasing the renewable energy component of their retail contract, developing on-site renewable energy generation or utilising renewable energy certificates to help offset project costs, the team at Shell Energy can help make choosing the right renewable energy solutions easier.


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Diversity and inclusion

Creating a lower carbon future

Shell Energy is assembling the building blocks for a lower-carbon energy system in Australia by investing in solutions that support decarbonisation.

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Privacy and policy reporting

The privacy and protection of sensitive data is more important than ever. We are committed to protecting the personal information we collect from you in accordance with privacy laws.

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1 By load, based on Shell Energy analysis of publicly available data.

2 Utility Market Intelligence (UMI) survey of large commercial and industrial electricity customers of major electricity retailers, including Shell Energy by independent research company NTF Group in 2011-2023

3 Based on Shell Energy’s quarterly review of billing accuracy for commercial and industrial and multi-site SME electricity customers.