We deliver business energy solutions and innovation across a portfolio of electricity, gas, innovative products and solutions and energy productivity for commercial and industrial customers, while our residential energy retailing business Powershop, acquired in 2022, serves households and small business customers across Victoria, New South Wales, South Australia and South East Queensland.
Electricity is the fastest-growing part of the energy system and, when generated from renewable sources, has an important role to play in reducing greenhouse gas emissions.
Shell Energy offers electricity, gas, innovative products and solutions for commercial and industrial and small multi-site businesses backed by credible and consistent service.
A trusted partner to businesses reliant on energy to fuel their success, we deliver integrated solutions, built on industry expertise and personalised relationships.
As the largest electricity provider to commercial and industrial businesses in Australia1, Shell Energy offers integrated solutions and market-leading2 customer satisfaction, built on industry expertise and personalised relationships.
Our residential retail energy business, Powershop provides accessible and simple solutions for households and small businesses, built for real life needs. We power our customers with flexible energy options delivered through responsive, caring and committed customer service.
It starts from within. We employ great people who come to work with a sense of purpose, knowing they’re helping shape a better energy future. We foster a culture of care and curiosity, where people are encouraged to challenge each other, learn from each other and think creatively to solve complex problems. We operate with three core values – honesty, integrity and respect – setting a standard for dependability that people can always count on.
More and more, our customers are seeking low-carbon and smarter energy solutions to drive their growth and achieve their sustainability goals. And we are committed to helping them navigate the complex energy environment, designing innovative energy solutions for their businesses.
We have been rated Number One in customer satisfaction by commercial and industrial customers for the past 15 years in a row, as measured by the Utility Market Intelligence Survey2, and with over 99%3 billing accuracy, we know Shell Energy has what it takes to deliver great service.
Shell Energy has an uncompromising approach to safety. We are committed to operating responsibly and safely, in a way that prevents harm to our people, customers, suppliers, partners, communities and the environment.
Our team across Australia is dedicated to building a better energy future. We know energy is complex and our experienced, high-performing team makes it simple. Our people power our success through outstanding customer service, trusted relationships and reliability you can count on.
We are experts in business energy, working with large commercial and industrial and government customers, as well as business customers with multiple small or medium-sized sites.
We value our close relationships with those in the intermediary community, who work with us to achieve great energy outcomes for their clients.
Our commercial and industrial customer portfolio includes some of the largest energy users in the country, in key sectors including manufacturing, health, education, retail, water and property.
Through our products and services, we are able to help our customers minimise the risk of wholesale energy market volatility, understand and act on their energy usage and support their commercial and sustainability goals.
We deliver business energy solutions and innovation across a portfolio of electricity, gas, innovative products and solutions and energy productivity.
Our electricity contracts include competitively-priced fixed price and progressive purchasing options that help our customers manage their exposure to wholesale energy market volatility.
Our innovative product allows businesses to purchase renewable energy in 5 simple steps via the Shell Energy Portal.
We provide gas retailing services to large commercial and industrial customers in Queensland, South Australia, New South Wales and Victoria, with contract structures tailored to their needs. This service combines our expertise in service delivery with our proven gas capability. Our wholesale gas business has gas supply and trading solutions for very large gas users and electricity generators.
Shell Energy offers a wide range of energy productivity solutions to help businesses manage their energy consumption, costs and emissions. These include data-led energy management plans and emission reduction roadmaps, innovative energy tracking and measurement solutions, specialist energy engineering and demand response programs.
There are many ways businesses can incorporate renewable energy into their business portfolio. Whether it’s increasing the renewable energy component of their retail contract, developing on-site renewable energy generation or utilising renewable energy certificates to help offset project costs, the team at Shell Energy can help make choosing the right renewable energy solutions easier.
A workforce representative of the community better supports diversity of thought, creative problem solving and the development of products and services. Shell Energy continues to support diversity and foster an inclusive environment through a wide range of objectives, initiatives and policies.
The privacy and protection of sensitive data is more important than ever. We are committed to protecting the personal information we collect from you in accordance with privacy laws.
1 By load, based on Shell Energy analysis of publicly available data.
2 Utility Market Intelligence (UMI) survey of large commercial and industrial electricity customers of major electricity retailers, including Shell Energy by independent research company NTF Group in 2011-2025
3 Based on Shell Energy’s quarterly review of billing accuracy for commercial and industrial and multi-site SME electricity customers.
