We deliver business energy solutions and innovation across a portfolio of electricity, gas, environmental products and energy productivity for commercial and industrial customers, while our residential energy retailing business Powershop, acquired in 2022, serves more than 185,000 households and small business customers in Australia.
It’s at the heart of industry and mobility.
It’s in your home and your community.
It powers your business.
And business energy is our business.
For 120 years Shell has been energising Australia,
as a trusted friend on the road, in the air and on the sea,
supplying businesses with quality energy products they can rely on.
In that time, we’ve seen a lot of change.
With energy evolving faster than ever before,
you need a dependable energy partner
to help your business navigate the complexities of the energy transition.
We make choosing the right energy solutions simple
So you can increase efficiencies, reduce costs and advance your business and carbon goals.
We’ll build a proactive and personal relationship with you and your business
ensuring you receive the service you deserve.
It’s one of the reasons we’ve been rated number 1 in customer satisfaction
among business electricity retailers for 11 years running.
As the country’s largest dedicated supplier of business energy,
we’re constantly innovating to meet your changing needs.
Shell is at the forefront of advancements in energy technology
adapting and creating a future with more energy solutions for your business.
To do this we’re investing in renewables like our Gangarri solar development,
exploring new battery energy storage systems,
and establishing nature-based solutions for carbon management.
We’re supplying gas for industry and for power generation,
That, along with batteries,
play an important role in supporting the reliability of more renewable energy.
Plus we are working to establish hydrogen and electric mobility
for the next energy wave.
These are the building blocks we are assembling
to be a leader in the energy transition.
Together, we can help your business discover a better energy future.
Your partner for the future is here.
It’s Shell Energy.
Electricity is the fastest-growing part of the energy system and, when generated from renewable sources, has an important role to play in reducing greenhouse gas emissions.
Shell Energy offers energy management solutions and innovation across a portfolio of electricity, gas, environmental products and energy productivity to commercial and industrial businesses, helping them to thrive through the energy transition.
A trusted partner to businesses reliant on energy to fuel their success, we deliver integrated solutions and market-leading customer satisfaction, built on industry expertise and personalised relationships.
As the second largest electricity provider to commercial and industrial businesses in Australia1, Shell Energy offers integrated solutions and market-leading2 customer satisfaction, built on industry expertise and personalised relationships.
The company’s generation assets include 662 megawatts of gas-fired peaking power stations in Western Australia and Queensland, supporting the transition to renewables, and the 120 megawatt Gangarri solar energy development in Queensland.
In February 2022, Shell Energy Operations completed the acquisition of Powershop Australia, an online energy retailer serving more than 185,000 customers.
The Powershop acquisition complements Shell’s existing Australian investments in zero and low-carbon assets and technologies. It will form the basis to offer innovative products and services to meet evolving customer needs for low-carbon and smarter energy solutions, such as e-mobility and battery storage.
It starts from within. We employ great people who come to work with a sense of purpose, knowing they’re helping shape a better energy future. We foster a culture of care and curiosity, where people are encouraged to challenge each other, learn from each other and think creatively to solve complex problems. We operate with three core values – honesty, integrity and respect – setting a standard for dependability that people can always count on.
More and more, our customers are seeking low-carbon and smarter energy solutions to drive their growth and achieve their sustainability goals. And we are committed to helping them navigate the complex energy environment, designing innovative energy solutions for their businesses.
We have been rated Number One in customer satisfaction by commercial and industrial customers for the past eleven years running, as measured by the Utility Market Intelligence Survey1, and with 99.34%3 billing accuracy, we know Shell Energy has what it takes to deliver great service.
Shell Energy has an uncompromising approach to safety. We are committed to operating responsibly and safely, in a way that prevents harm to our people, customers, suppliers, partners, communities and the environment.
Our team across Australia is dedicated to building a better energy future. We know energy is complex and our experienced, high-performing team makes it simple. Our people power our success through outstanding customer service, trusted relationships and reliability you can count on.
We are experts in business energy, working with large commercial and industrial and government customers, as well as business customers with multiple small or medium-sized sites.
We value our close relationships with those in the intermediary community, who work with us to achieve great energy outcomes for their clients.
Our commercial and industrial customer portfolio includes some of the largest energy users in the country, in key sectors including manufacturing, health, education, retail, water and property.
Through our products and services, we are able to help our customers minimise the risk of wholesale energy market volatility, understand and act on their energy usage and support their commercial and sustainability goals.
We deliver business energy solutions and innovation across a portfolio of electricity, gas, environmental products and energy productivity.
Our electricity contracts include competitively-priced fixed price and progressive purchasing options that help our customers manage their exposure to wholesale energy market volatility.
We provide gas retailing services to large commercial and industrial customers in Queensland, South Australia, New South Wales and Victoria, with contract structures tailored to their needs. This service combines our expertise in service delivery with our proven gas capability. Our wholesale gas business has gas supply and trading solutions for very large gas users and electricity generators.
Shell Energy offers a wide range of energy productivity solutions to help businesses manage their energy consumption, costs and emissions. These include data-led energy management plans and emission reduction roadmaps, innovative energy tracking and measurement solutions, specialist energy engineering and demand response programs.
We offer a range of green options to offset electricity usage and other carbon emissions and help businesses achieve their energy goals sooner. The offsetting of consumption with renewable energy is through schemes such as the GreenPower program, environmental certificate creation and procurement and customised power purchase agreements.
A workforce representative of the community better supports diversity of thought, creative problem solving and the development of products and services. Shell Energy continues to support diversity and foster an inclusive environment through a wide range of objectives, initiatives and policies.
We believe in giving back to the communities in which we operate. Our programs are driven by the interests and passions of our staff and customers, and we support a range of initiatives and charities around Australia that help make a difference to society.
The privacy and protection of sensitive data is more important than ever. We are committed to protecting the personal information we collect from you in accordance with privacy laws.
1 By load, based on Shell Energy analysis of publicly available data.
2 Utility Market Intelligence (UMI) survey of large commercial and industrial electricity customers of major electricity retailers, including ERM Power (now known as Shell Energy) by independent research company NTF Group in 2011-2021.
3 Based on Shell Energy’s quarterly review of billing accuracy for commercial and industrial and multi-site SME electricity customers.