We offer a variety of different payment methods. Payment options are outlined below.

Please note:

We do not use text messaging for collecting payments. If you have any queries in relation to your invoice, please contact your account manager directly.

Learn more about phishing scams

To pay via electronic funds transfer, please transfer to the account below, quoting your EFT reference number found on your bill.

You can send your remittance advice to [email protected] or fax 07 3221 2963.

BSB: 014 015
A/c number: 836978201
A/c name: Shell Energy Retail Pty Ltd

To pay by internet/telephone banking, contact your financial institution to establish payments from your nominated bank account.

Accounts include cheque, savings or other transactions accounts. Payments can then be made from your internet/telephone banking service using Biller Code 667287.

To pay by credit card¹, please call 1300 192 645 or pay online via our secure payment portal.

For convenient payments from your bank account², download and complete our Direct Debit Request Form.

Post your payment slip along with your cheque² or money order to:

Shell Energy Retail Pty Ltd
PO Box R1713
Royal Exchange NSW 1225

Pay in cash, EFTPOS or cheque² at any Australia Post Office. Find your closest Australia Post Office.