• We offer a variety of different payment methods. Payment options are outlined below.

    Please note:

    We do not use text messaging for collecting payments. If you have any queries in relation to your invoice, please contact your account manager directly.

    Learn more about phishing scams

  • Electronic Funds Transfer (EFT)

    To pay via electronic funds transfer, please transfer to the account below, quoting your EFT reference number found on your bill.

    You can send your remittance advice to [email protected] or fax 07 3221 2963.

    BSB: 014 015
    A/c number: 836978201
    A/c name: Shell Energy Retail Pty Ltd

  • BPAY

    To pay by internet/telephone banking, contact your financial institution to establish payments from your nominated bank account.

    Accounts include cheque, savings or other transactions accounts. Payments can then be made from your internet/telephone banking service using Biller Code 667287.

  • Credit Card

    To pay by credit card1, please call 1300 192 645 or pay online via our secure payment portal.

    Online Payment Portal
  • Direct Debit

    For convenient payments from your bank account2, download and complete our Direct Debit Request Form.

    Download form
  • Pay by Mail

    Post your payment slip along with your cheque2 or money order to:

    Shell Energy Retail Pty Ltd
    PO Box R1713
    Royal Exchange NSW 1225

  • Pay in Person

    Pay in cash, EFTPOS or cheque2 at any Australia Post Office. Find your closest Australia Post Office.

    Find a Post Office