We want everyone who visits the Shell Energy website to feel welcome and find the experience rewarding. 

What are we doing?

To help us make the Shell Energy website a positive place for everyone, we’ve been using the Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines explain how to make web content more accessible for people with disabilities, and user-friendly for everyone. The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for the Shell Energy website.  


How are we doing it?

We look to ensure that our website works with popular browsers on various platforms, from desktop computers to smartphones.  

We monitor our website regularly to ensure we adhere to our recommended guidelines and make improvements to fix any issues, but if you do find something we haven’t spotted, please get in touch at  


Assistive technology

Users are likely to get the most accessible experience of using this website by customising their computer to suit their individual needs. This includes the use of screen readers, screen magnifiers and voice recognition and dictation software. 

For a more complete guide to making your computer accessible on the web, we recommend visiting the My Computer My Way website. 


Magnifying your screen

Another way to make text easier to read is by magnifying your screen. 

All recent versions of Windows include a magnifier, which allows users to enlarge a portion of the screen. People with visual impairments, however, may find that they require fully-functional magnification software. 

Read about screen magnifiers in Windows 11 and Windows 10.

Users running Apple’s OS X operating systems can use the in-built Zoom feature. Read about OSX accessibility features. 


Using a screen reader 

Windows users can use Windows Narrator which converts on-screen text into speech. This is available in Windows 11, Windows 10 and Windows 8.

In Apple’s OSX operating system, users will find the VoiceOver feature. 

In addition, third-party screen readers are available such as JAWS (Job Access With Speech) and the freeware program NVDA. 


PDF files

We use PDF files to help us preserve the look and feel of our original documents. To open and view PDF files, you can download the latest version of Adobe Acrobat Reader free of charge. 

Adobe also publishes information on accessing PDFs using screen readers. 



Although we continue to test and modify our website for accessibility, there may be some legacy pages and pages developed by third-parties that are not fully compliant with our standards.