How can we help?

To reach one of our departments directly, or locate one of our offices, refer to the contact list below.

Alternatively, fill in the form and an Australian Shell Energy representative will contact you. Our business operating hours are Monday – Friday, 8:30am – 5:00pm AEST.

Contact list

Phone: 13 23 76 
Email: [email protected] 

For customer enquiries, please contact your dedicated Account Manager. You can find their details on the top of your bill.

Phone: 13 23 76 

Alternatively, you can fill out our customer enquiries form via the link below:

Sales enquiries

Phone: 13 23 76
Email: [email protected]

Customer support

Phone: 1300 881 176 (option 2)
Email: [email protected]

Shell Energy Life Support Emergency Number (24 hours)
13 23 76

For DB emergency numbers please visit our Life Support page on this website.

Shell Media hotline
Phone: 0417 007 344

Powershop customers should continue to contact the Powershop team via their website at or by calling 1800 462 668.

Oakey Power Station
Phone: 07 4691 4000

Neerabup Power Station and Neerabup Pipeline
Phone: 08 9206 8001
Phone: 1800 859 858 (pipeline emergency)

Please visit our Careers section on this website for further information about working at Shell Energy. All current job opportunities are posted online and can be applied for via our Job Vacancies page.

Email: [email protected]

Please visit our Regulatory Information page on this website for further information.

Phone: 13 23 76
Address: GPO Box 7152, Brisbane QLD 4001

Brisbane head office
Address: 275 George Street, Brisbane QLD 4000
Phone: 13 23 76

Sydney office
Address: Level 9, 201 Miller Street, North Sydney NSW 2060
Phone: 02 8243 9100

Melbourne office
Address: Level 12, 360 Collins Street, Melbourne VIC 3000
Phone: 03 9214 9333

Perth office
Address: 562 Wellington Street, Perth WA 6000
Phone: 08 6318 6400

Get in touch