To reach one of our departments directly, or locate one of our offices, refer to the contact list below.
Alternatively, fill in the form and an Australian Shell Energy representative will contact you. Our business operating hours are Monday – Friday, 8:30am – 5:00pm AEST.
Phone: 13 23 76 Email: [email protected]
For customer enquiries, please contact your dedicated Account Manager. You can find their details on the top of your bill.
Phone: 13 23 76
Alternatively, you can fill out our customer enquiries form via the link below:
Go to customer enquiries form
Sales enquiries
Customer support
Phone: 1300 881 176 (option 2) Email: [email protected]
Shell Energy Life Support Emergency Number (24 hours) 13 23 76
For DB emergency numbers please visit our Life Support page on this website.
Go to Life Support page
Shell Media hotline Phone: 0417 007 344
Powershop customers should continue to contact the Powershop team via their website at www.powershop.com.au or by calling 1800 462 668.
Oakey Power Station Phone: 07 4691 4000
Neerabup Power Station and Neerabup Pipeline Phone: 08 9206 8001 Phone: 1800 859 858 (pipeline emergency)
Please visit our Careers section on this website for further information about working at Shell Energy. All current job opportunities are posted online and can be applied for via our Job Vacancies page.
Email: [email protected]
Go to Careers page
Please visit our Regulatory Information page on this website for further information.
Phone: 13 23 76 Address: GPO Box 7152, Brisbane QLD 4001
Go to Regulatory Information page
Brisbane head office Address: 275 George Street, Brisbane QLD 4000 Phone: 13 23 76
Sydney office Address: Level 9, 201 Miller Street, North Sydney NSW 2060 Phone: 02 8243 9100
Melbourne office Address: Level 12, 360 Collins Street, Melbourne VIC 3000 Phone: 03 9214 9333
Perth office Address: 562 Wellington Street, Perth WA 6000 Phone: 08 6318 6400
A member of our team will be in touch soon. You can also call us during business hours on 13 23 76.
