Shell Energy: new brand, same exceptional service

Welcome to Shell Energy.

Although our branding is different, Powering On will continue to offer important information to help businesses make informed energy choices, and the same energy experts will continue to provide the exceptional service our customers have come to expect.

We look forward to working with you to create a better energy future for your business.

The Shell Energy business in Australia

Shell Energy acquired ERM Power in November 2019 to complement our existing wholesale gas trading and supply business. Since then, we’ve built a strong, integrated power and gas platform in Australia.

Shell Energy is Australia’s largest dedicated supplier of business electricity by load. Our retail and wholesale operations position us to help commercial and industrial customers navigate the energy transition and work toward their decarbonisation goals.

Watch our brand-new video to find out more about Shell Energy.

We will provide the same exceptional service

We were excited to recently learn that ERM Power has been ranked number one for customer satisfaction among large electricity customers in the Utility Market Intelligence (UMI) Survey for the tenth consecutive year.

This same customer focus underpins our new business. We recognise that our success relies on our ability to solve our customers’ energy challenges better and faster than anyone else. That’s only possible through the industry expertise of our people and insights gleaned from proactive and engaged customer relationships.

We will create a better energy future for our customers

With deep experience on both the supply and demand side of the energy equation, Shell Energy is uniquely placed to partner with large energy users to make the complex simple, optimise energy efficiencies to drive cost savings and advance future-facing goals like achieving net zero-carbon emissions.

Shell’s goal is to create a better energy future. The world needs to move to a cleaner energy system if it is to meet growing energy demand while tackling climate change. Designing and delivering products and services that will help large energy users decarbonise is a key focus for us, as we seek to assemble the building blocks of a cleaner energy system.