We make energy easy

At Shell Energy, it’s our job to make managing your day-to-day energy needs easier.

Pay a bill

We make managing your energy needs easy with on-time and accurate billing and simple bill payments. Payment options including BPAY, Direct Debit, Credit Card, Electronic Funds Transfer (EFT) and Pay In Person at Australia Post can be found here.

Pay my bill

Bill explainer

To better understand your energy bill, view our bill explainers for large business electricity and gas and multi-site small business customers.

With our bill explainer, you can see exactly what you’re paying for.

View bill explainers

The Shell Energy Portal – energy usage data and monitoring

Quality energy data can help uncover important energy insights for your business.

From your billing data to demand data, access your detailed energy and billing information to help you make better energy decisions2.

Find out more

Electricity and Gas Information

Find important information on our Electricity and Gas Information page, including information on contracts and pricing, customer data and metering.

Find out more

Life Support

If you, or someone residing at your business premises, relies on Life Support equipment, it is vital that you advise us as your energy retailer or your distributor.

Read more about Life Support

1 Based on Shell Energy’s quarterly review of billing accuracy for commercial and industrial and multi-site SME electricity customers.

2 The Shell Energy Customer Portal is not yet available for gas customers. Please contact your dedicated account manager if you require assistance. Your account manager’s contact details are listed on your invoice.