At Shell Energy, it’s our job to make managing your day-to-day energy needs easier.
With simple bill payments, 99.34%1 accurate and on-time billing and your own dedicated account manager, you will get the service you deserve.
If you don’t find your answers below, get in touch with us and one of our energy experts will contact you to help with your enquiry.
We make managing your energy needs easy with on-time and accurate billing and simple bill payments. Payment options including BPAY, Direct Debit, Credit Card, Electronic Funds Transfer (EFT) and Pay In Person at Australia Post can be found here.
To better understand your energy bill, view our bill explainers for large business electricity and gas and multi-site small business customers.
With our bill explainer, you can see exactly what you’re paying for.
Quality energy data can help uncover important energy insights for your business.
From your billing data to demand data, access your detailed energy and billing information to help you make better energy decisions2.
Find important information on our Electricity and Gas Information page, including information on contracts and pricing, customer data and metering.
If you, or someone residing at your business premises, relies on Life Support equipment, it is vital that you advise us as your energy retailer or your distributor.
If you want to know more, get in touch today and one of our energy experts will get back to you.
1 Based on Shell Energy’s quarterly review of billing accuracy for commercial and industrial and multi-site SME electricity customers.
2 The Shell Energy Customer Portal is not yet available for gas customers. Please contact your dedicated account manager if you require assistance. Your account manager’s contact details are listed on your invoice.
