The ACT Consumer Protection Code applies to small customers in the ACT. From 1 July 2020, the following retailer’s Guaranteed Service Levels (GSLs) and associated rebates are applicable.
You are entitled to receive a rebate under the Code if we fail to meet any applicable Guaranteed Service Levels. Rebates will be made via a credit in your next bill along with a notice to inform you of the relevant GSL that the rebate relates to.
You may also apply for a rebate by contacting us.
For more information, please refer to ACT Consumer Protection Code 2020.
ERM Power became Shell Energy on 17 February 2021. You have accessed an old ERM Power link and are now being redirected to the relevant page on our Shell Energy website.