The ACT Consumer Protection Code applies to small customers in the ACT. From 1 July 2020, the following retailer’s Guaranteed Service Levels (GSLs) and associated rebates are applicable.
You are entitled to receive a rebate under the Code if we fail to meet any applicable Guaranteed Service Levels. Rebates will be made via a credit in your next bill along with a notice to inform you of the relevant GSL that the rebate relates to.
You may also apply for a rebate by contacting us.
For more information, please refer to ACT Consumer Protection Code 2020.