Welcome to Shell Energy. I’m your account manager, Bernadette Osborne and I’m here to be your one point of contact during your contract with us.
I’ll be monitoring and checking your account to ensure it’s all running smoothly and will keep you in the loop with any information that you need to know regarding to your account. As part of the Shell Energy service, I’ll also check your network tariff to ensure you’re on the best possible tariff for your business.
If you have any questions or queries in regards to your account, please don’t hesitate to reach out to me on the contact details below. I look forward to working with you.
Speaker 1: Hello, and warmest welcome.
Speaker 2: Our customer service is something I’m really proud of, and I will endeavor to go above and beyond to ensure you get great value for money account
Speaker 3: Account managers are important to our customers because it means they know they can pick up the phone at any time and speak to someone who’s already familiar with their portfolio, And it means we’re ready to help them in any way possible when they need it.
Speaker 4: My primary role is to be a one point of contact.
Speaker 5: My primary driver is to actually look at your business and look at ways to reduce your energy consumption.
Speaker 6: I’ll be making sure your bills are accurate, and issued on time and to the right people.
Speaker 7: We’ll be looking at your network tariff through our network tariff optimization program.
Speaker 8: We make sure you’re kept in the loop with regards to your metering, your data, and your account with us.
Speaker 9: We want to work with you to help your business grow by finding those cost savings. I and all our team here look forward to working with you.
03 9214 9335
Level 3, 90 Collins Street, Melbourne VIC 3000