Welcome to Shell Energy. I’m your account manager, Mark Bond and I’m here to be your one point of contact during your contract with us.
I’ll be monitoring and checking your account to ensure it’s all running smoothly and will keep you in the loop with any information that you need to know regarding to your account. As part of the Shell Energy service, I’ll also check your network tariff to ensure you’re on the best possible tariff for your business.
If you have any questions or queries in regards to your account, please don’t hesitate to reach out to me on the contact details below. I look forward to working with you.
Mark Bond:
Hi, I’m Mark Bond. My primary role is to be the customer’s single point of contact. I like to gain an understanding of the customer’s business in terms of operating environment and business drivers. Billing accuracy and timeliness is very important to customers because for most customers, they are reporting at the end of the month. This involves, for accounting purposes, knowing what the usage is and what the spend is for the previous month, and that may have been one or two days earlier.
Our customers have given us a high score across our customer service, our timely and accurate billing, our web portal, and our help with all your energy matters. The key difference is we really do care. I look forward to working with you.
Mark Bond Manager, Major Customers 07 5444 8242 [email protected] Level 30, 275 George Street, Brisbane Qld 4000
