18 December 2025
The information on this page is for Shell Energy customers with sites in South Australia.
REPS is a South Australian Government energy productivity scheme that provides incentives for South Australian households and businesses to save energy. The REPS follows on from the Retailer Energy Efficiency Scheme (REES) which ran from 1 January 2009 to 31 December 2020.
Shell Energy is one of the obliged energy retailers obliged energy retailers that is required to provide REPS services in the current year (REPS runs on calendar year).
The Essential Services Commission of South Australia (the Commission) administers the REPS in accordance with the Electricity (General) Regulations 2012 and the Gas Regulations 2012. The Commission was established by the Essential Services Commission Act 2002.
The role of the Commission is to ensure obliged energy retailers and third-party providers comply with the requirements of REPS and the REPS Code. The Commission itself does not engage in, provide or perform any REPS activities.
Obliged energy retailers are set annual energy productivity targets. To achieve these targets obliged energy retailers make available to South Australian households and businesses a variety of approved energy productivity activities (REPS activities). Shell Energy Retail Pty Ltd is an obliged retailer in the current year and has an annual energy productivity target to achieve.
Shell Energy has engaged the following third-party providers to undertake REPS activities.
Email address – [email protected] Phone – 1300 894 745
Email – [email protected] Phone – 1300 414 011
Email – [email protected] Phone – 1300 721 335
Obliged energy retailers can offer a range of activities to their customers. We will provide information on the REPS activities offered by Shell Energy shortly.
Further information on REPS is available on the Commission website or via the contact details below.
https://www.escosa.sa.gov.au/engage/contact.
Essential Services Commission GPO Box 2605 Adelaide SA 5001 Level 1 / 151 Pirie Street Adelaide SA 5000 Telephone (08) 8463 4444 Free call 1800 633 592 (mobile phones and SA only)
Products delivered under REPS are subject to the Australian Consumer Law (ACL), a national law covering consumer protection and fair trading. Advice on consumer rights under the ACL is available by contacting Consumer and Business Services.
For further help or support, contact your account manager, call 13 23 76 or fill out this form.
