• Electronic Funds Transfer (EFT)

    To pay via electronic funds transfer, please transfer to the account below, quoting your EFT reference number found on your bill.

  • BPAY

    To pay by internet/telephone banking, contact your financial institution to establish payments from your nominated bank account.

    Accounts include cheque, savings or other transactions accounts. Payments can then be made from your internet/telephone banking service using Biller Code 667287.

  • Credit Card

    To pay by credit card1, please call 1300 192 645 or pay online via our secure payment portal.

    Online Payment Portal
  • Direct Debit

    For convenient payments from your bank account2, download and complete our Direct Debit Request Form.

    Download form
  • Pay by Mail

    Post your payment slip along with your cheque2 or money order to:

    Shell Energy Retail Pty Ltd
    PO Box R1713
    Royal Exchange NSW 1225

  • Pay in Person

    Pay in cash, EFTPOS or cheque2 at any Australia Post Office. Find your closest Australia Post Office.

    Find a Post Office

1 Surcharge Fees: Credit/Debit card payments will incur a surcharge of 1.15% (incl. GST) for Visa, 1.15% (incl. GST) for Mastercard, 1.87% (incl. GST) for AMEX and 1.65% (incl. GST) for Diners Card, subject to jurisdictional regulatory requirements.

2 Dishonoured cheques or direct debits will result in a dishonour fee of $25.00 (Ex GST), subject to jurisdictional regulatory requirements. This will be shown on your next account.