Registering for Life Support means that if your energy retailer or distributor plans to interrupt your power supply for maintenance, repairs or other works, they will let you know in advance so you can organise an alternative power source.
Having a back-up plan in place is essential even if you are a registered Life Support customer. This is because unexpected power outages can occur without warning and you should have a plan to help you deal with an unexpected interruption to your power supply.
For further information or to register for Life Support, please contact us on 13 23 76 .
If the approved life support equipment is fuelled by both electricity and gas, in addition to contacting us, you should also contact your gas retailer or gas distributor.
You will find your distributor’s name and number on your electricity bill.
Download our Life Support Fact Sheet that provides further details about Life Support and how to register.
You’ll also find a list of the types of Life Support Equipment that are covered, the process for planned interruptions and suggestions on how you can prepare an emergency plan for unexpected power outages.
ERM Power became Shell Energy on 17 February 2021. You have accessed an old ERM Power link and are now being redirected to the relevant page on our Shell Energy website.