In the case of an emergency, or if you can smell gas, call 000 immediately.
In the event that your power/electricity or gas supply is interrupted, contact the relevant network providers here.
In the case of an electricity outage, contact your network provider directly.
Your network provider is responsible for the electricity network in your area and can provide up-to-date information in relation to an unplanned outage or blackout.
Find your electricity network provider here by entering your postcode.
Details of your network provider can also be found on your electricity invoice (usually findable on Page 3 of your invoice). Your invoice also contains contact numbers to call for Faults and Emergencies.
Your Shell Energy Account Manager is also available, during business hours, for additional support.
In the case of a gas outage, you will need to contact your gas distributor directly.
Your gas distributor can provide up-to-date information in relation to an unplanned outage or supply issues.
Find your gas distributor here.
Details of your distributor can be found on your gas invoice (usually findable on Page 3 of your invoice). Your invoice also contains contact numbers for Supply Problems and Emergencies. Your Shell Energy Account Manager is also available, during business hours, for additional support.
If you or someone residing at your business premises relies on Life Support Equipment, and you require emergency assistance, please call 000.
For Emergency numbers for your network distributor click here
