What is Demand Response?

Shell Energy runs a Demand Response program that rewards your business for reducing the amount of electricity it takes from the grid during very high usage periods. Your business will be on call, and paid to turn off machinery or appliances, or switch to on-site generators for a period of time during these ‘events’.

We will tell you when we would like your organisation to participate, either by SMS or email, and you can decide whether you can decide whether it is suitable to participate. Alternatively, we can integrate our dispatch systems with your organisation’s onsite control systems and manage the request automatically.

Participation in the Demand Response Program is voluntary. Even with an agreement in place, you have the choice whether to participate in an event, without penalty. Payment, however, is linked to participation.

Participation in our Demand Response Program can help your organisation by:

    • Generating additional revenue from onsite standby generation
    • Receiving income to stop using electricity
    • Capitalising on test obligations – utilise the program to meet test obligations on your business’s back-up generators and generate income at the same time

Our Demand Response program is suitable for organisations that:

    • Can switch to stand-by generation or curtail load with no or minimal disruption to everyday operations
    • Are capable of reliable operation for the duration of the event
    • Have reasonably predictable patterns and load shapes

Demand Response, like other energy efficiency solutions, may be complex, however we make it simple. Here is our approach:

    1. Analyse your business’s data through desktop evaluation of energy history
    2. Check demand response capability, response times and the configuration of the generation (where required)
    3. Provide recommendations on any changes or equipment that may be required to facilitate participation
    4. Conduct a physical site assessment (if required)
    5. Supply and install remote control equipment if required
    6. Dispatch communications, operational support and troubleshooting form part of our service
    7. Provide ongoing monitoring (if applicable)

With Shell Energy, you can trust you are in good hands.

We have flexible dispatch options available, as well as operational and troubleshooting support. Participation in Shell Energy’s Demand Response program is completely voluntary – you can choose whether to participate in an event without penalty.

Want to know more?

As Australia’s largest business-only electricity retailer, we are uniquely qualified to help your organisation with all your energy needs. For more information on our Demand Response program, visit our webpage or call us on 13 23 76.

  • Learn more about our Demand Response program

  • Learn more

Related Content:

Demand Response

How to earn revenue for your business with Demand Response this summer

26 September 2023

Learn how participating in a Demand Response program can help your business lower your energy spend.

Read more
Electricity Infrastructure and worker
Demand Response

Shell Energy’s Demand Response customers provided power back to the grid in Summer 21/22

5 April 2022

Over summer, Shell Energy enabled the release of power to the grid by working closely with participating Demand Response customers, while helping them earn additional revenue for their participation.

Read more
Energy worker looking at electricity infrastructure
Demand Response

Emergency Demand Response – earn revenue and avoid costly charges this summer

20 September 2021

With Emergency Demand Response, you can help protect your business from unexpected outages and earn new revenue to offset some potentially costly energy charges.

Read more
Subscribe to Insights