In today’s complex energy environment, large business customers need more than just a reliable gas supply – they need a partner who understands their complex gas needs and can provide expert support behind the scenes.
Keep reading to learn more about the service Shell Energy’s Gas Operations Team provides to your business and how it works to set your business up for sustained success.
First and foremost, your account manager serves as your first port of call for any enquiries regarding your gas service. Consider them your one point of contact, connecting you with other members of our dedicated, Australian-based gas team to resolve your query efficiently and quickly.
Our operations team works closely with your dedicated account manager, keeping them updated on the key parameters of your gas contract and any key changes to your consumption patterns, meaning you can stay focused on doing what you do best and not have to worry about bill surprises or supply interruptions.
For us, timely and proactive communication is critical, which is why we ensure you’re kept informed throughout the query process, reducing the need for follow-ups and giving you the headspace to focus on business as usual.
Our Gas Operations Team are specialists in network-related issues and are trained to handle these challenges on behalf of our customers. Whether it’s resolving disputes, clarifying charges or coordinating with network distributors, the operations team acts as your expert intermediary to ensure your queries are resolved efficiently and professionally. They also ensure all information is relayed in a way you understand via your account manager.
Through our experience working with Australian businesses, we know how important accurate and timely billing is to ensuring smooth business operations and cash flow management. That’s why our Gas Operations team follows stringent internal processes to ensure your gas invoices are issued accurately and on time.
This means your business can budget its gas spend confidently.
Your ACQ is the amount of gas you are contracted to purchase in a year. Exceeding your business’ ACQ could mean that you will be exposed to gas spot prices.
Our gas team actively monitors your business’ gas usage against its contracted volumes.
Active monitoring and proactive communication from your dedicated account manager allows you to reach a positive commercial solution to your volume requirements if you exceed your ACQ including an option to blend additional gas volume.
Metering issues can lead to inaccurate billing and operational disruptions. That’s why our operations team use consumption data analytics to detect unusual consumption patterns on your business site that may indicate a meter fault. By catching and resolving these issues early, we aim to make sure your business continues to be billed accurately and prevents any bill shock.
Our gas operations team also has strong relationships with network providers, which means reaching a resolution on metering issues is fast and effective – leaving your business with more time to focus on what it does best.
In order to ensure you have all the information you need to make smart gas decisions, we provide a range of digital tools and resources. These include:
To learn more about any of the benefits above available to you as a Shell Energy gas customer, please don’t hesitate to reach out to your account manager or one of our energy experts below.
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