Shell Energy has been rated No.1 in customer satisfaction by large commercial and industrial customers for 13 years in a row1 for a reason.
Our people are passionate about providing customers with the exceptional, tailored service they not only need, but deserve, no matter whether that’s through: our on-time, reliable and accurate billing, access to reliable and up-to-date energy data via our online Portal or our dedicated and approachable account management team.
Check out the video below to see what exceptional customer service means to us and how we work together to deliver the very best for our customers.
Competitive, electricity pricing offers, tailored for your business.
Accurate bills sent on time in formats that suit business systems.
Access to quality energy data and reporting in our secure, online Portal.
Receive a discount on your electricity bill by paying early.2
Regular complimentary network tariff reviews to help you save on energy costs3.
No penalties for using more or less than your contracted energy load4.
Easily onboard and transfer your sites with visibility on transfer status through Site Manager2.
Renewable energy options to help achieve your sustainability goals.
Enjoy a direct line to a single point of contact – an account manager who is an expert in energy, understands your business needs and can resolves queries quickly.
Access energy market and efficiency experts as well as our exceptional operations team, who are dedicated to making energy easy so you can focus on your business.
We are very proud of our No.1 rating in large customer satisfaction, and we don’t take it for granted. We are always looking for ways to work harder for our customers – to be even more responsive, to understand their business requirements and recommend the right solutions to fit their business needs.
Our customers have access to the Shell Energy portal to track their energy usage, manage sites, schedule reports, download invoices and access energy marketing information.
Our new innovative product helping large businesses reach their renewable energy targets in 5 simple steps via the Shell Energy Portal.
Shell Energy’s Energy Solutions team works with you to decarbonise your business and kick-start your renewable energy projects.We make it easier for you to take control of your energy usage to meet your commercial and sustainability goals.
We sell great value electricity and gas to Australian business customers, with service you can count on. Enjoy a direct line to your dedicated energy expert who understands your needs and puts your business first.
We design innovative energy solutions, remove the complexity of renewable energy contracting and deliver a range of solutions to help businesses thrive through the energy transition.
Power your progress with great value business energy.
1 Utility Market Intelligence (UMI) survey of large commercial and industrial electricity customers of major electricity retailers, including Shell Energy by independent research company NTF Group in 2011-2023.
2 Not available for sites under SME Multi-site contracts.
3 Criteria and exclusions apply.
4 Subject to the terms of your contract.
^Quotes provided as part of Utility Market Intelligence (UMI) survey of large commercial and industrial electricity customers of major electricity retailers, including Shell Energy by independent research company NTF Group in 2011-2023.
