For the 14th consecutive year, Shell Energy has been rated No.1 in customer satisfaction by large commercial and industrial customers^. This result reflects our ongoing commitment to combining exceptional customer service with our innovative products and reliable solutions – ensuring Shell Energy customers have the energy support they need to reach their business goals.
Check out the video below to see what exceptional customer service means to us and how we work together to deliver the very best for our customers.
By connecting you with Australian-based account managers dedicated to forging a responsive, proactive partnership with your business, so you always know who to talk to for help.
Having an exceptional Operations team who continue to get the basic rights, time and time again, when it comes to your billing, so you can stay focused on what your business does best.
By providing access to quality and up-to-date energy data via our online Portal and regular network tariff reviews for potential cost savings.
Competitive, electricity pricing offers, tailored for your business.
Accurate bills sent on time in formats that suit business systems.
Access to quality energy data and reporting in our secure, online Portal.
Receive a discount on your electricity bill by paying early.2
Regular complimentary network tariff reviews to help you save on energy costs3.
No penalties for using more or less than your contracted energy load4.
Easily onboard and transfer your sites with visibility on transfer status through Site Manager2.
Renewable energy options to help achieve your sustainability goals.
Enjoy a direct line to a single point of contact – a local account manager who understands your business needs, can resolve queries quickly and is committed to delivering service excellence.
Your Account Manager will also work closely with our in-house energy experts and our exceptional operations teams to help simplify the complexity of the energy market and provide solutions tailored to your unique business needs.
We are proud of our No.1 rating in large customer satisfaction, and we don’t take it for granted. We are always looking for ways to continue providing a high level of service for our customers– to be even more responsive, efficient and evolve our solutions as our customers’ needs evolve. The only thing that won’t change, is our commitment to excellence in customer service. Because our customers don’t just need it, they deserve it.
Our customers have access to the Shell Energy portal to track their energy usage, manage sites, schedule reports, download invoices and access energy marketing information.
Our new innovative product helping large businesses reach their renewable energy targets in 5 simple steps via the Shell Energy Portal.
Shell Energy’s Energy Solutions team works with you to decarbonise your business and kick-start your renewable energy projects.We make it easier for you to take control of your energy usage to meet your commercial and sustainability goals.
We sell great value electricity and gas to Australian business customers, with service you can count on. Enjoy a direct line to your dedicated energy expert who understands your needs and puts your business first.
We design innovative energy solutions, remove the complexity of renewable energy contracting and deliver a range of solutions to help businesses thrive through the energy transition.
Power your progress with great value business energy.
1 Utility Market Intelligence (UMI) survey of large commercial and industrial electricity customers of major electricity retailers, including Shell Energy by independent research company NTF Group in 2011-2024.
2 Not available for sites under SME Multi-site contracts.
3 Criteria and exclusions apply.
4 Subject to the terms of your contract.
^ Quotes provided as part of Utility Market Intelligence (UMI) survey of large commercial and industrial electricity customers of major electricity retailers, including Shell Energy by independent research company NTF Group in 2011-2024.
