Read the terms and conditions of Shell Energy’s products and services, regulatory policies and procedures, energy fact sheets, and basic plan information.
General regulatory policies, complaints handling, customer data and privacy.
Large business default rates and the Victorian Greenhouse Gas Disclosure.
Standard Retail Contract, BPIDs, Energy Fact Sheets, Customer Charter, Do Not Contact information, Solar Tariffs, and state-specific policies.
In this section, you will find general policies including family violence and support services, our complaints and dispute resolution procedure, the South Australia Gas Safety Awareness Plan, Neerabup Power Station regulatory information, customer data privacy policies and the “find your electricity network provider” search tool.
Neerabup Power Station & Neerabup Pipeline
1800 859 858 (Emergency)
(08) 9206 8001 (Operations)
Dial Before You Dig – contact by web www.1100.com.au (24/7) or phone on 1100 (between 8.00 a.m. and 5.00 p.m. weekdays)
Appendices for the below documents can be obtained by emailing [email protected] or contact Reception at the Perth Office on (08) 6318 6400 to receive a full copy of the document and the appendices via mail.
In this section, you will find the Large Business default energy and environmental rates that apply to commercial and industrial customers holding over upon expiry of a fixed term contract, and the Greenhouse Gas Disclosure for Victorian customers.
In this section, you will find Standard Retail Contract information, Basic Plan Information Documents, Energy Fact Sheets, the Small Business Customer Charter, Do Not Contact information, Business Solar Tariffs, and additional state-specific polices. Select your state below to find relevant information.
Standard Retail Contract Terms & Conditions (effective 1 May, 2023)
Information about your current rates and charges is available by contacting us on 13 23 76 or via email at [email protected].
Our Standard Retail Contract and prices are available in limited circumstances1 for small customers in Queensland.
Note for small businesses on flat tariffs2 in Queensland – Default Market Offer
Changes to rates are applicable from 1 July 2024 for small businesses on flat tariffs2 in Queensland.
From 1 July 2024, your Default Market Offer (“DMO”) tariffs changed in accordance with the new Default Market Offer tariffs announced by the Australian Energy Regulator. The new Default Market Offer tariffs applies to both flat tariff solar and non-solar customers. New rates that apply from 1 July 2024 are below.
1 Limited circumstance such as deemed customer retail arrangement.
2 A tariff that includes a fixed daily supply charge, and a variable charge reflecting the volume (in kWh) of electricity consumed.
Our Standard Retail Contract and prices are available in limited circumstances1 for small customers in New South Wales.
Note for small businesses on flat tariffs2 in NSW – Default Market Offer
Changes to rates are applicable from 1 July 2024 for small businesses on flat tariffs2 in NSW.
Our Standard Retail Contract and prices are available in limited circumstances1 for small customers in Victoria.
Note for small businesses on Standard Retail Contracts in Victoria
The Victorian Default Offer for customers on standard retail contracts will be varied from 1 July 2024.
Single Rates (Domestic and Small Business), Single Rates with Controlled Load (Domestic) and Two Period Time of Use Tariffs (Domestic and Small Business) for each distribution area have been varied in accordance with the Victorian Default Offer. All other Domestic and Small Business tariffs for each distribution area have been varied in accordance with the Victorian Default Offer compliant maximum annual bill amounts.
Information on the Victorian Default Offer rates (for standard retail contract customers) from 1 July 2024 is accessible below from our Energy Fact Sheets.
All amounts specified i.e. default offer prices and other amounts payable under our standard retail contract are inclusive of GST.
Please note that Shell Energy does not currently retail to residential customers.
Our Standard Retail Contract and prices are available in limited circumstances1 for small customers in South Australia.
Note for small businesses on flat tariffs2 in SA – Default Market Offer
Changes to rates are applicable from 1 July 2024 for small businesses on flat tariffs2 in SA.
Our Standard Retail Contract and prices are available in limited circumstances1 for small customers in Australian Capital Territory.
The Standard Retail Contract terms and conditions incorporates the 2020 ACT Consumer Protection Code which is applicable to ACT customers only. The 2020 ACT Consumer Protection Code details obligations for all retailers on selected Guaranteed Service Levels and associated rebate levels. All other terms and conditions remain the same.
Our Standard Retail Contract and prices are available in limited circumstances1 for small customers in Tasmania.
Electricity pricing depends on the distribution area you are located in. For all states other than Victoria, plans are presented as links to an information sheet referred to as a ‘Basic Plan Information Document’ on the Energy Made Easy website. This document contains all the key data about a plan. For Victoria, a link to an Energy Fact Sheet will be provided.
Enter your postcode below to find the links to the relevant Basic Plan Information Documents or relevant Energy Fact Sheets (for Victorian Customers).
If you need help to determine your distributor, use our electricity network provider tool.
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