Retail Energy Productivity Scheme (REPS)

22 April 2026

Who is this information for?

The information on this page is for Shell Energy customers with sites in South Australia.

What is REPS?

REPS is a South Australian Government energy productivity scheme that provides incentives for South Australian households and businesses to save energy.  The REPS follows on from the Retailer Energy Efficiency Scheme (REES) which ran from 1 January 2009 to 31 December 2020.

Shell Energy is one of the obliged energy retailers and is required to provide REPS services in the current year (REPS runs on calendar year).

Who administers the scheme?

The Essential Services Commission of South Australia (the Commission) administers the REPS in accordance with the Electricity (General) Regulations 2012 and the Gas Regulations 2012. Details on both can be found here – Legislation | South Australian Legislation The Commission was established by the Essential Services Commission Act 2002. 

The role of the Commission is to ensure obliged energy retailers and third-party providers comply with the requirements of REPS and the REPS Code.  The Commission itself does not engage in, provide or perform any REPS activities. 

How does the scheme work?

Obliged energy retailers are set annual energy productivity targets.  To achieve these targets obliged energy retailers make available to South Australian households and businesses a variety of approved energy productivity activities (REPS activities). Shell Energy Retail Pty Ltd is an obliged retailer in the current year and has an annual energy productivity target to achieve.

Accessing the scheme

Shell Energy has engaged the following third-party providers to undertake REPS activities.

YESS

Email address – [email protected]
Phone – 1300 894 745

Energy Assessors

Email – [email protected]
Phone – 1300 414 011

Ecovantage

Email – [email protected]
Phone – 1300 721 335

What activities we offer?

Obliged energy retailers can offer a range of activities to their customers. Currently we offer the following activities:

1. Install Top Up Insulation in a Ceiling Space (Residential and Small Energy Consuming Customers Only)
2. Install Insulation in an Uninsulated Ceiling Space (Residential and Small Energy Consuming Customers Only)
3. Replace or Upgrade Water Heater (Residential and Small Energy Consuming Customers Only)
4. Commercial Lighting Upgrade (Commercial Only)
5. Connecting a New or Existing Battery to an Approved Virtual Power Plant (Residential or Small Energy Consuming Customer (SECC) Only)
6. Install an Efficient New Ducted Evaporative Air Conditioner (Residential and Small Energy Consuming Customers Only)

Recent Scheme Changes

The Commission published a number of changes to the REPS regulations in December 2025. One of them is large customers (defined as individual customer contracts with consumption above 1 GWh of electricity or 3.6 TJ of gas) are excluded from the scheme with effect from 1 January 2026. This means Shell Energy customers who meet this definition will no longer incur REPS charges as part of their Shell Energy retail supply contract. We are working through this change for existing customers currently.

Further information

Further information on REPS is available on the Commission website or via the contact details below.  

https://www.escosa.sa.gov.au/engage/contact 

Essential Services Commission
GPO Box 2605
Adelaide SA 5001
Level 1 / 151 Pirie Street
Adelaide SA 5000

Telephone
(08) 8463 4444
Free call
1800 633 592
(mobile phones and SA only)

Products delivered under REPS are subject to the Australian Consumer Law (ACL), a national law covering consumer protection and fair trading. Advice on consumer rights under the ACL is available by contacting Consumer and Business Services.