Unlock potential cost savings with the Network Tariff Optimisation review program

It’s no secret that there are significant financial pressures affecting households and businesses across Australia. That’s why any way to reduce expenses, especially when it comes to your energy bill, should be seriously considered.

At Shell Energy, we offer our customers a complimentary network tariff review that can help uncover savings on their energy bill by determining whether their business site/s are on the right network tariff.

Keep reading for more information on how we identified a total cost savings of $1.9 million in March 2023 across both our large business electricity consumers and small multi-site business customers (excl. Victoria).¹

What are Network Tariffs?

Network tariffs are regulated charges set by the network distributor and approved by the Australian Energy Regulator to cover the cost of building, maintaining and operating the poles and wires that deliver electricity to your business.

These tariffs, also known as network charges, are passed through to customers via their retailer and form part of your retail electricity bill. In fact, your network charges can often make up around 30%² or more of your total energy bill. Network tariffs also tend to change over time, meaning that the right tariff for your business three years ago may not be the right one for your business now. That’s why it’s so important to continually review whether your current network tariff is right for your business’ site.

What is the Network Tariff Optimisation review program?

Shell Energy recognises the enormous task of attempting to decipher and maintain the optimum tariffs for your business’ sites over time, which is why we offer a complimentary Network Tariff Optimisation (NTO) review to all our existing customers.

As part of the NTO review, our expert analysts review your energy data within the complex rules of tariff eligibility, matching your historical usage to recommend the right network tariff available to you. Our team of experts will do the hard work for you, compiling a detailed report including potential cost savings and recommendations. Should a tariff change be recommended, your account manager will send you an email. All you’ll have to do is let your account manager know that you agree to the change, and we’ll take care of the rest.³

Seems too good to be true. Can I really save money by participating in this program?

If it’s recommended by our analysts, agreeing to change your network tariff is one simple and easy way you can save on your energy bill.

Through our NTO review program, we identified a total cost savings of $1.9 million in March 2023 across both our large business electricity consumers and small multi-site business customers (excl. Victoria)¹.

Want to change network tariffs? Here’s what to do next

If you’re an existing Shell Energy customer, please check your inbox for an email from your account manager that will tell you the results of your complimentary NTO review. It’s also important to check your spam or junk folder, as your email may have ended up there.

If your site/s are identified as having a better network tariff opportunity, all you will have to do is reach out to your account manager to indicate you would like to make the change and they will take care of the rest for you³.

However, please note that you can only change network tariffs once every 12 months, and that your distributor makes the final decision on whether a change can be made.

Important Information

¹ Estimated savings identified by Shell Energy’s Network Tariff Review Optimisation program for C&I and SME multi-site (excl. Victoria) customers in the March 2023 tariff review. Actual savings will vary depending on customer usage and network charges.

² Based on Shell Energy’s customer billing data for the last 12 months.

³ Network tariff eligibility requirements apply, and changes are at the discretion of the distributor. Shell Energy does not guarantee that the distributor will accept a request to change the network tariffs. Our recommendations are based on your business energy consumption for the 12 months immediately prior to the review.

Our review is based on historical usage data and current tariffs. Your historical usage may not be reflective of your future usage and tariff pricing may change. If a network tariff change is approved by the Distributor, you may be locked into the new tariff for a period of time. Please consider future usage before proceeding with the request to change tariffs