To talk to our one of our teams directly, or locate an Australian Shell Energy office, refer to the contact list below. Alternatively, fill in the relevant form and a Shell Energy representative will contact you.
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Find answers to frequently asked questions about all Shell Energy services.
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If you are a Shell Energy customer, contact your Account Manager or complete this form for assistance.
Phone: 13 23 76 Email: [email protected]
Our business operating hours are Monday to Friday, 8:30am – 5:00pm (Australian Eastern Standard Time).
For customer enquiries, please contact your dedicated Account Manager. You can find their details on the top of your bill.
Phone: 13 23 76
Alternatively, you can fill out our customer enquiries form via the link below:
View customer enquiries form
Sales enquiries
Customer support
Phone: 1300 881 176 (option 2) Email: [email protected]
Shell Energy Life Support Emergency Number (24 hours) 13 23 76
For DB emergency numbers please visit our Life Support page on this website.
View Life Support page
Emergencies
In the case of an emergency, or if you can smell gas, call 000 immediately.
Power Outage
In the case of a power outage, you will need to contact your network provider directly. Your network provider is responsible for the electricity network in your area and can give you up-to-date information in relation to an unplanned outage or blackout.
You can find contact details for your network provider here. Your network provider information can also be found on your electricity invoice (usually findable on Page 3 of your invoice). Your invoice also contains contact numbers to call for Faults and Emergencies.
Your Shell Energy Account Manager is also available, during business hours, should you need additional support.
Gas Outage
In the case of a gas outage, you will need to contact your gas distributor directly. Your gas distributor can give you up-to-date information in relation to an unplanned outage or supply issues.
You can find contact details for your gas distributor on the Australian Energy Regulator website.
You can also find details of your gas distributor on your gas invoice (usually findable on Page 3 of your invoice). Your invoice also contains contact numbers for Supply Problems and Emergencies.
Shell Media hotline Phone: 0417 007 344
Powershop customers should continue to contact the Powershop team via their website at www.powershop.com.au or by calling 1800 462 668.
Oakey Power Station Phone: 07 4691 4000
Neerabup Power Station and Neerabup Pipeline Phone: 08 9206 8001 Phone: 1800 859 858 (pipeline emergency)
Please visit our Careers section on this website for further information about working at Shell Energy. All current job opportunities are posted online and can be applied for via our Job Vacancies page.
Email: [email protected]
View Careers page
Please view our regulatory information on the Terms & Conditions webpage for further information.
Phone: 13 23 76 Address: GPO Box 3107, Brisbane Qld 4001
View Terms & Conditions page
Brisbane head office Address: 275 George Street, Brisbane QLD 4000 Phone: 13 23 76
Sydney office Address: Level 9, 201 Miller Street, North Sydney NSW 2060 Phone: 02 8243 9100
Melbourne office Address: Level 12, 360 Collins St, Melbourne VIC 3000 Phone: 03 9214 9333
Perth office Address: 562 Wellington Street, Perth WA 6000 Phone: 08 6318 6400
A member of our team will be in touch soon. You can also call us during business hours on 13 23 76.
