Information for individuals connected with our business customers (B2B), suppliers, business partners, stakeholders and/or investors.
This Policy sets out what personal data we collect, for what purposes and your rights in this respect.
For individuals who require access to a Shell Energy site on behalf of a Business Customer, Supplier or Business Partner you will be asked to provide additional information to enable you to be identified for health, safety and security purposes and to manage the relationship between Shell Energy and the relevant Business Customer, Supplier or Business Partner. For further information please refer to the Privacy Notice – Employee, Contractor and Dependents’ at shellenergy.com.au/privacy/.
Except in those cases where Shell Energy may organise educational events specifically designed for children, we do not intentionally collect personal data of individuals under 18 years old. If you are under 18 years old (or a different age to reflect local legal requirement as communicated on the Shell Energy website in your location) please do not send us your personal data for example, your name, address and email address. If you wish to contact Shell Energy in a way which requires you to submit your personal data (such as for education or innovation events) please get your parent or guardian to do so on your behalf.
We process personal data from and in relation to individuals who are, or who work for or on behalf of or who are shareholders in our Business Customers, Suppliers, Business Partners in the following categories:
In addition, in order to comply with legal and regulatory obligations, to protect Shell Energy’s assets and employees/contractors and specifically to ensure that Shell Energy can comply with trade control, anti-money laundering and/or bribery and corruption laws and other regulatory requirements, we carry out screening (pre-contract and on a periodic basis post-contract) on owners, shareholders and directors of our Business Customers, Suppliers and Business Partners. This screening takes place against publicly available or government issued sanctions lists and media sources.
Shell Energy Operations Proprietary Limited, 275 George Street, Brisbane QLD 4000, Australia will be responsible for processing your personal data, either solely or jointly with its affiliates within the Shell group of companies.
We may also process your personal data for a secondary purpose where it is closely related, such as:
You may receive marketing communications on behalf of the relevant Business Customer, Supplier or Business Partner. On all occasions you will be given the opportunity to use the unsubscribe functionality through the different digital channels we use to interact with you.
In those cases where processing is based on consent, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.
We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification process for access to Shell Energy services and we regularly test, assess and evaluate the effectiveness of our security measures.
If you choose to interact with Shell Energy through social media on a Shell Energy administered social media page (‘Shell Energy Social Media Page’) such as Facebook, Instagram, Twitter or LinkedIn, your personal data (such as your name, your profile picture and the fact that you are interested in Shell Energy) will be visible to all visitors of your personal webpage depending on your privacy settings on the relevant social media platform, and will also be visible to Shell Energy. You can delete any information that you share on these sites at any time through your relevant social media platform’s account. Shell Energy does not track your activity across the different social media sites that you use. Please contact Shell Energy if you wish to make a request that you are unable to action yourself and which relates to a Shell Energy Social Media Page – see the section below.
Additionally, and to the extent Shell Energy is jointly responsible with a social media platform of a Shell Energy Social Media Page, Shell Energy will have access through the social media platform to aggregated data providing statistics and insights that help to understand the types of actions you take on Shell Energy Social Media Pages. For more information on how your personal data are processed on those social media platforms, including any targeted advertising that you may receive, please refer to your privacy settings accessible through your relevant social media platform’s account.
Where your personal data has been transferred to companies within the Shell group and/or to authorized third parties located outside of your country we take organizational, contractual and legal measures to ensure that your personal data are exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal data in accordance with the Privacy Act 1988 No. 119 and the Australian Privacy Principles (‘APPs’). Companies within the Shell Group have adopted Binding Corporate Rules which you can access here.
Personal data gathered by Shell Energy for these processes either directly or indirectly are required in order to:
Failure to provide us with the information required will negatively affect our ability to communicate with you, or our ability to enter into a contract with a counter-party or continue to contract with a counter-party.
In all cases information may be held for (a) a longer period of time where there is a lawful reason to do so (in which case it will be deleted once no longer required for that purpose) or (b) a shorter period where the individual objects to the processing of their personal data and there is no longer a legitimate business purpose to retain it.
We aim to keep our information as accurate as possible. You can request:
To make any of these requests, please contact [email protected] or the Shell group email [email protected].
If you have any issues, queries or complaints regarding the processing of your personal data please contact [email protected] or the Shell group email the [email protected].
If you are unsatisfied with the handling of your personal data by Shell Energy, then you have the right to lodge a complaint to the Office of the Australian Information Commissioner at GPO Box 5218, Sydney NSW 2001, Australia, or the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, The Netherlands. Please visit oaic.gov.au or autoriteitpersoonsgegevens.nl/en for more information.