In the event of an existing connection, Shell Energy will request your distributor to energise and provide customer connection of the premises as soon as practicable after the formation of a relevant contract between yourself and Shell Energy in accordance with Rule 79 of the National Energy Retail Rules. To view the relevant legislation, click here.
a) We must request your distributor to reconnect your premises if, within 10 business days of your premises being disconnected:
(i) you ask us to arrange for reconnection of your premises; and
(ii) you rectify the matter that led to the disconnection; and
(iii) you pay any reconnection charge (if requested).
b) We may terminate this contract 10 business days following disconnection if you do not meet the requirements in paragraph (a).
c) If you have a remotely read meter, reconnection of the supply of electricity to your premises may occur remotely.
There are additional specific rules for South Australian customers in relation to re-energisation. To view the relevant South Australian Legislation, click here.
Shell Energy is required to abide by the ACT Reconnection Standard. To view the relevant ACT Legislation, click here.
ERM Power became Shell Energy on 17 February 2021. You have accessed an old ERM Power link and are now being redirected to the relevant page on our Shell Energy website.