Don’t miss out – Stay connected with Shell Energy

Don’t miss out – Stay connected with Shell Energy

Stay connected with us to discover more about Shell Energy’s products, solutions and insights, for fast and easy access to billing information and energy data, and to talk directly to your dedicated account manager. Below is a helpful list with links – don’t forget to update your bookmarks!

Access our new website and customer portal

Our brand-new website offers valuable information on our energy products and solutions and gives our customers easy access to their billing and payment options.

Visit our new website at

Are you an existing customer? Your customer login to the portal is located at the top right-hand corner of the home page. Your customer login details conveniently remain the same. Log in to the customer portal here.

Learn about our products and services

Our range of products and solutions continue to service the needs of large commercial and industrial businesses and small multi-site businesses and now extends to offering gas to large customers in New South Wales and Victoria.

Visit our Electricity and Gas page to find out more about our great value products and solutions.

Dedicated account management

We may have changed our brand, but it’s the same dedicated account management team that will continue to deliver service you can count on to our customers.

If you’re a customer, your account manager’s email address has changed to [email protected], but their phone number remains the same. You can still find your account manager’s contact details on the front page of your electricity invoice.

Paying a bill

To pay your bill, visit our website’s payments page. Remember to update your bookmarks and advise your accounts payable team about the changes.

It’s important to note that our company name has changed to Shell Energy Retail Pty Ltd, however, our account number and ABN remain the same.

Follow us on LinkedIn

Follow us on LinkedIn for recent news and insights and to learn about current job openings.

Want to know more?

Call us on 13 23 76 or contact your account manager.